Refund policy

30-day money-back guarantee

If Qeelo isn't right for you, you can ask for a full refund within 30 days of your order date, for any reason. Every new account also gets 14 days with everything switched on before any payment is taken, so you can try it first.

How to ask for one

Payments and refunds are processed by our reseller and Merchant of Record, Paddle.com. Request a refund at paddle.net using the email address on your order, or write to hello@getqeelo.com and we'll arrange it with Paddle for you.

Refunds go back to the payment method you used. Timing depends on your bank, usually within a few working days of approval.

Cancelling

You can cancel a subscription any time from Settings. Cancelling stops future renewals and you keep access to the end of the period you've paid for. Your plans stay readable after that, and nothing you dumped in is deleted unless you delete your account.

Renewals

If a renewal charge catches you by surprise, get in touch. We'd rather sort it out than have you pay for a month you didn't want.

Paddle's own refund policy also applies to every order.